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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q518-Q523):

NEW QUESTION # 518
Which of the following is the best reason for sandbox testing in change management?

A. To determine the affected systems
B. To obtain end-user acceptance
C. To evaluate the change before deployment
D. To select a change owner

Answer: C

Explanation:
Sandbox testing is a method of testing changes in a simulated environment that mimics the real one, without affecting the actual production system. Sandbox testing is useful for change management because it allows the testers to evaluate the change before deployment, and ensure that it works as intended, does not cause any errors or conflicts, and meets the requirements and expectations of the stakeholders. Sandbox testing also helps to protect the investment in the existing system, as it reduces the risk of introducing bugs or breaking functionality that could harm the customer experience or the business operations. Sandbox testing also gives the testers more control over the customer experience, as they can experiment with different scenarios and configurations, and optimize the change for the best possible outcome.
Reference:
1: Change Management and Sandbox - Quickbase1 2: Embracing change: Build, test, and adapt in a sandbox environment - Zendesk3

NEW QUESTION # 519
A technician is assisting a customer who is having difficulty accessing the company's website. Which of the following should the technician do first?

A. Check the company's internal knowledge base for solutions.
B. Record the details of the issue in the company's ticketing system.
C. Refer the customer to a more experienced technician.
D. Ask the customer for their log-in credentials.

Answer: B

Explanation:
When a customer is having difficulty accessing the company's website, the technician should first document the issue in the company's ticketing system. This step ensures that the problem is officially logged, which allows for proper tracking, prioritization, and assignment to the appropriate personnel if needed. Recording the details helps in maintaining a record of the issue and the troubleshooting steps taken, which is useful for future reference and analysis.
* A. Ask the customer for their log-in credentials. This is not appropriate as it breaches security protocols and is not the first step in troubleshooting.
* B. Check the company's internal knowledge base for solutions. While useful, this step comes after the issue has been documented.
* C. Refer the customer to a more experienced technician. This might be necessary later, but initially, the issue should be documented.
References:
* CompTIA A+ Core 2 (220-1102) Exam Objectives, Section 4.1: Documentation and support systems, including the use of ticketing systems for tracking incidents.

NEW QUESTION # 520
A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?

A. To alert the owner that the password needs to be changed.
B. To remotely wipe sensitive data from the machine.
C. To determine which party had the machine and when.
D. To gather the information needed to replace the machine.

Answer: C

Explanation:
Chain of custody documentation is a record of the sequence of custody, control, transfer, analysis, and disposition of physical or electronic evidence. It is important to maintain a chain of custody to ensure the integrity and authenticity of the evidence, and to prevent tampering or contamination. If a laptop that was in the evidence room of a police station is missing, the best reason to refer to chain of custody documentation is to determine which party had the machine and when. This can help to identify the possible suspects, locate the missing laptop, and verify if the evidence on the laptop was compromised or not

NEW QUESTION # 521
A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?

A. Authenticator applications
B. User accounts
C. Access control lists
D. Group Policy

Answer: D

Explanation:
Group Policy is a feature of Windows that allows administrators to manage and configure settings for computers and users on a network12. One of the settings that can be controlled by Group Policy is the password policy, which defines the rules for creating and changing passwords, such as minimum length, complexity, expiration, and history34. By using Group Policy, the Chief Information Officer can enforce the new password length requirement for all users and computers in the company's domain, without having to manually adjust each user account or device.
Reference:
1: The Official CompTIA A+ Core 2 Student Guide (Exam 220-1102), page 10-11 2: CompTIA A+ Certification Exam Core 2 Objectives, page 13 3: The Official CompTIA A+ Core 2 Instructor Guide (Exam 220-1102), page 10-12 4: CompTIA A+ Certification Exam: Core 2 (220-1102) Exam Objectives

NEW QUESTION # 522
A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI. Which to the following tools can the systems administrator use to help remediate the issue?

A. certmgr.msc
B. lusrmgr.msc
C. perfmon.msc
D. msconfig.exe

Answer: A

Explanation:
certmgr.msc is a tool that can be used to troubleshoot issues with PKI (public key infrastructure) on a Windows machine. It allows a system administrator to view, manage and import certificates, as well as check their validity, expiration and revocation status. msconfig.exe, lusrmgr.msc and perfmon.msc are other tools that can be used for different purposes on a Windows machine, but they are not related to PKI. Verified Reference: https://www.comptia.org/blog/what-is-certmgr-msc https://www.comptia.org/certifications/a

NEW QUESTION # 523
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